Terms of Service
Magda Maids Terms of Service
Last Updated: 06/22/2026
Welcome to Magda Maids (“we,” “our,” or “us”). By accessing our website or booking our cleaning services, you agree to the following Terms of Service. Please read them carefully before scheduling or using our services.
1. Services Provided
Magda Maids offers residential and commercial cleaning services, including standard cleaning, deep cleaning, move‑in/move‑out cleaning, and other services listed on our website or discussed during your estimate.
All services are performed by trained cleaning professionals using safe and appropriate cleaning products.
2. Estimates & Pricing
• Estimates may be provided in person, by phone, by text message, or by email.
• All estimates are based on the information provided by the client and may be adjusted if the actual condition of the home differs from the description.
• Final pricing will be confirmed before service begins.
We reserve the right to update pricing at any time, but changes will never affect a service you have already booked and confirmed
3. Communication Policy (Email, Text & Phone)
By providing your contact information, you agree that Magda Maids may contact you via:
• Email
• Text message (SMS)
• Phone call
These communications are strictly limited to:
• Providing estimates
• Scheduling or confirming appointments
• Sending reminders
• Asking questions related to your cleaning
• Customer support
We do not use your contact information for unrelated marketing or spam.
4. Appointment Policies
Arrival Window
Due to traffic, weather, and job variations, arrival times may include a 1–2 hour window.
Access to Your Home
Clients must provide access to the property at the scheduled time. If cleaners cannot enter, a lockout fee may apply.
Cancellations & Rescheduling
To avoid fees, cancellations or rescheduling should be made at least 24 hours in advance.
Late cancellations may incur a fee to compensate our team for reserved time.
5. Satisfaction Guarantee
Your satisfaction matters to us.
If you are not satisfied with any part of your cleaning, contact us within 24 hours, and we will return to re‑clean the area at no additional cost.
6. Client Responsibilities
Clients agree to:
• Provide a safe environment for our cleaning team
• Secure pets, valuables, and fragile items
• Notify us of any special instructions, concerns, or areas requiring extra care
• Inform us of any hazards or conditions that may affect cleaning
We are not responsible for damage caused by unstable furniture, unsecured items, or pre‑existing conditions.
7. Payment Terms
• Payment is due at the time of service unless otherwise agreed.
• We accept the payment methods listed on our website or provided during booking.
• Returned or failed payments may result in additional fees.
8. Supplies & Equipment
Magda Maids provides all standard cleaning supplies and equipment.
If you prefer specific products or have allergies/sensitivities, please inform us in advance.
9. Limitations of Liability
Magda Maids is not liable for:
• Normal wear and tear
• Pre‑existing damage
• Items not properly secured
• Damage resulting from unstable fixtures or furniture
Our liability is limited to the cost of the service provided.
10. Refusal of Service
We reserve the right to refuse or discontinue service if:
• Conditions are unsafe
• There is harassment or inappropriate behavior
• The environment poses health risks
• The home is beyond the scope of the scheduled service
11. Website Use
By using our website, you agree not to:
• Misuse or attempt to disrupt the website
• Copy or distribute website content without permission
• Submit false or misleading information
12. Changes to These Terms
We may update these Terms of Service at any time.
Changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
For questions about these Terms of Service or our cleaning policies, contact us at:
Magda Maids
Email: info@magdamaids.com
Phone: 978.650.2525