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Cancellation Policy

Maids, written in the same warm, trustworthy tone as your other policies. It’s clear, fair, and protects both your time and your team’s schedule.

Magda Maids  Cancellation Policy

Last Updated: 06/10/2026
At Magda Maids, we understand that plans can change. To ensure fairness to our clients and our cleaning professionals, we have established the following Cancellation Policy. By booking a service with us, you agree to the terms below.

1. Appointment Changes & Cancellations

We kindly ask that all cancellations or rescheduling requests be made at least 24 hours before your scheduled appointment time.
This allows us to adjust our schedule and offer the time slot to another client

2. Late Cancellations

Cancellations made less than 24 hours before the appointment may be subject to a late cancellation fee.
This fee compensates our team for the time reserved exclusively for your cleaning.

3. Same Day Cancellations or No‑Shows

If our team arrives and cannot access the home, or if the appointment is canceled on the same day, a lockout or no‑show fee may apply.
Examples include:
•     No one home to provide entry
•     Incorrect or missing access instructions
•     Locked doors or alarm issues
•     Unsafe or inaccessible conditions

4. Rescheduling

You may reschedule your appointment at no cost if the request is made 24 hours or more in advance.
We will do our best to accommodate your preferred new date and time.

5. Illness or Emergencies

We understand that unexpected situations happen.
If you need to cancel due to illness or an emergency, please contact us as soon as possible.
We may waive fees at our discretion.

6. Magda Maids Cancellations

If we must cancel or reschedule your appointment due to weather, staffing, or unforeseen circumstances, we will notify you promptly and offer the next available time slot.

7. Communication Policy

You may cancel or reschedule by:
•     Phone call
•     Text message (SMS)
•     Email
These communication channels are used only for scheduling, estimates, reminders, and cleaning‑related updates.

8. Contact Us

If you need to cancel, reschedule, or have questions about this policy, please contact us:
Magda Maids
Email: info@magdamaids.com
Phone: 978.650.2525

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