Question 1

Are you fully insured and bonded?

Accepted Answer

Yes. Magda Maids is fully insured and bonded, so you can book with confidence and peace of mind.

Question 2

Do you bring your own cleaning supplies?

Accepted Answer

In most cases, yes. We can bring the supplies needed for your cleaning, so you do not have to worry about stocking everything yourself. If you prefer a specific product, let us know and we’ll do our best to work with it.

Question 3

Do I need to be home?

Accepted Answer

No, you do not need to be home. Many customers provide a key or access code, allowing the cleaners to work while you are at work or running errands.

Question 4

Do you background check employees?

Accepted Answer

Yes, to ensure security and trust, employees should be thoroughly vetted and trained.

Question 5

What affects the price of your cleaning service?

Accepted Answer

Your price depends on the size of your home, the type of cleaning you choose, and the condition of the space. That helps us give you a fair estimate for the work you need. Contact us for a free in-home estimate, and we’ll walk you through your options.

Question 6

Will it be the same cleaner every time?

Accepted Answer

Yes.  We prefer consistent staff to build trust and familiarity with your home.

Question 7

What should you do if something was missed?

Accepted Answer

If you are not happy with part of the service, let us know as soon as you can. We want you to feel good about the clean, and we’ll review the issue and work with you to make it right whenever possible.

Question 8

How to handle pets?

Accepted Answer

Cleaners can work around pets, but aggressive or anxious pets should be secured for safety

Question 9

What do you usually include in a standard home cleaning?

Accepted Answer

A standard cleaning focuses on the main areas you use every day. It usually includes dusting, vacuuming, mopping, wiping surfaces, and cleaning kitchens and bathrooms. We can also tailor the visit to your home’s needs.

Question 10

How much notice do you need if you want to change your appointment?

Accepted Answer

If you need to reschedule, please give us at least 24 hours’ notice. That helps us adjust the schedule and offer the time slot to another customer.

Question 11

Why is the first cleaning more expensive?

Accepted Answer

The initial visit is considered a "deep clean" to remove long-term buildup of dust and grime, which takes more time and effort than regular maintenance.

Question 12

What areas do you serve?

Accepted Answer

We provide home cleaning services in Peabody, Salem, Marblehead, and other North Shore communities. If you are nearby, reach out and we can let you know if we cover your area.

Question 13

What payment methods do you accept?

Accepted Answer

We accept credit cards, venmo, Zelle, Check. If you have a question about payment before your appointment, just let us know.

Question 14

Do you offer free in-home estimates?

Accepted Answer

Yes. We offer free in-home estimates so we can better understand your home and give you clear pricing. You can call or text us to set one up.

Question 15

How should I prepare for my cleaning appointment?

Accepted Answer

Please make sure we can access the home and, if possible, put away personal items, fragile valuables, and anything you do not want moved. If you have any special instructions, share them with us ahead of time so we can clean with care and consistency.

Question 16

Can you book recurring cleanings on a weekly, bi-weekly, or monthly schedule?

Accepted Answer

Yes. You can set up recurring cleanings on a weekly, bi-weekly, or monthly schedule. It is a simple way to keep your home clean, consistent, and easier to maintain. If you want help choosing the best schedule for your home, just reach out.

Question 17

What can you expect from a move-in or move-out cleaning?

Accepted Answer

Move-in and move-out cleaning is a deeper clean for homes that are being prepared for new people. It helps with built-up dust, grime, and detailed cleaning in key rooms and on major surfaces.

Question 18

How long will my cleaning take?

Accepted Answer

The time needed depends on the size of your home, the condition of the space, and the type of service you choose. During your free in-home estimate, we can give you a better idea of what to expect.

Question 19

What does post-construction cleaning cover?

Accepted Answer

Post-construction cleaning helps remove the dust and mess left behind after a renovation or build. We clean surfaces, floors, and detail areas so the space feels clean, fresh, and ready to use. We can also help with a free estimate before the job begins.

Question 20

What is included in a deep cleaning?

Accepted Answer

A deep cleaning goes beyond a standard visit. We focus on built-up dirt, dust, and detail areas like baseboards, bathrooms, kitchens, and hard-to-reach spots. It is a great option for a first visit or when your home needs extra attention.

Magda Maids. Frequently Asked Questions (FAQ)

Frequently asked questions